What is plan management with hyper-automation?
Hyper automation is “end-to-end AI driven autonomous automation”. The most important aspect of hyper automation is the AI-driven autonomous part, which means the AI has access to all data, controls the applications and manages the automation. To better understand how hyper-automation helps plan mangers, let’s look at a typical end-to-end plan management process. For instance, let’s consider the tasks completed by a plan manager to process an invoice.
Step 1 - Upon receiving an NDIS plan management invoice in an email, the Entiprius Outlook-like client with in-App AI analyses all the contents of the email and the attachments to identify who the participant, provider, and the invoice number.
Step 2 - It then saves the email and the NDIS invoice in the participant file and checks if participant requires to approve invoices, the approval method and if invoice is a duplicate.
Step 3 - If the NDIS invoice is not a duplicate and the participant requests email approval, the AI creates a personalized email, adds invoice and sends to the NDIS participant for approval.
Step 4 - It then creates a job with the email and invoice and adds the NDIS participant and provider name to facilitate the prioritization and distribution of jobs.
Step 5 - The AI then passes the NDIS Invoice to AI Engine to process, it performs document and invoice validation, whereby it produces a full AI analysis checking every element of that invoice against the NDIS Rules and the participant’s NDIS budget. Finally, it produces an L5 or L4 result, where L5 is 100% accurate and ready for NDIS, and L4 requires a human to check. (60% of invoices are L5)
Step 6 - Meanwhile, the AI Engine monitors all emails for the participant approval, so it can mark it as ready for NDIS.
Entiprius hyper automation does not require complex and expensive RPA technologies and the army of engineers that only large businesses can afford. The Entiprius hyper automation enables small to medium-sized businesses to achieve unprecedented levels of efficiency, outperforming even the largest of competitors at a fraction of the cost.
NDIS API Integration gives Entiprius Plan Management a direct, real‑time connection to the NDIA’s PRODA and PACE systems. This secure link removes the need for portal logins or manual file uploads, allowing Entiprius to access live NDIA data instantly. Plan managers can view participant plans, budgets, service bookings, plan changes, and claim responses as they occur. With support for the latest API version (January 2026) and approximately 40 NDIA‑provided APIs, Entiprius keeps all plan information synchronised, updates budgets automatically, and processes claims and payment requests with minimal effort.
The impact of this integration is significant. Claims are processed faster and with greater accuracy, manual work is drastically reduced, and administrative tasks become far more efficient. Invoices move automatically from email → claim → payment, budgets refresh in real time, and safeguards ensure funds are allocated correctly across all categories. Entiprius also delivers a fully autonomous invoice‑processing engine powered by Hyper‑Automation, including auto payments, notifications, and live plan‑change alerts. This creates a scalable, hands‑off workflow that helps plan managers onboard more participants, reduce errors, and provide a smoother experience for both participants and providers.
Automate NDIS plan management end to end
Entiprius is a plan management system that takes manual work off your team at every step. Emails and invoices land in one inbox. The AI reads them, files them against the right participant, checks them against NDIS rules and the participant's budget, then sends clean claims straight to PACE. Your team only touches the exceptions.
40
NDIA APIs connected, including PRODA and PACE
36
Integrated apps in one platform, so there is nothing else to bolt on
5
Levels of automation, so you decide how much runs on its own
30 to 40%
Of invoices automated from day one
94%
Of invoices handled by AI within 8 to 12 weeks
96%
Of emails handled by AI within 8 to 12 weeks
That's how plan managers on Entiprius see productivity gains of up to 400%, without adding staff.
NDIS invoicing and claiming software
Step 1
Every invoice captured and filed
Invoices arrive by email from providers, participants and support coordinators. Entiprius reads each email and attachment, picks out the participant, provider and invoice number, and files it in the participant's record. A job is created and routed to the right person automatically.
Step 2
Checked, fixed and graded
The invoice AI then checks the details: provider and participant, support category, item number and service type. It fixes the common errors itself, including wrong item numbers, service types, merged lines and rounding. Each invoice is graded, so your team can see at a glance what is ready to claim and what needs a quick review.
Step 3
Claimed straight to PACE
Approved invoices go to PACE as claims through the NDIS API, and budgets update in real time. If a participant needs to approve an invoice, Entiprius sends the request by email, SMS or app.
Ready for the 90 day claiming window
With the claiming window dropping to 90 days from 1 December 2026, a backlog becomes a real cost. Entiprius checks the invoice date and service delivery date of every line item, even when the Invoice AI is processing invoices on its own, so late claims are caught before they're lost.
NDIS compliance software that checks every claim
Every invoice is checked before it becomes a claim:
NDIS rules
Correct support category, item number and service type.
Budget
Enough funds in the right category, including budgets quarantined to specific providers.
Duplicates
The same invoice sent twice is flagged automatically.
Details
Provider and participant information validated against your records.
Price limits
Checked against the NDIS price limits, including the rules for age, location, transport and short term accommodation (STA).
Audit trail
A record of who sent each approval request, who approved it, and who completed every stage.
Invoices that pass every check are marked ready to claim. Anything that doesn't is held for a person to review, with the reason shown. The result is fewer rejected claims, fewer payment errors and far less risk going into your next NDIS audit.
NDIS customer management for plan managers
Entiprius is a platform for customer management, workflows and financial administration. Every participant has one record, with emails, documents, invoices, jobs and budgets together, so anyone on your team can answer a question without digging through inboxes.
Filed automatically
Emails and documents are filed to the participant automatically.
Jobs routed by priority
Jobs are tagged by participant and provider, then routed by priority.
Live budgets
Budgets update in real time from the NDIA.
Monthly reports
Participants get automated monthly reports.
Access for everyone
Participants, support coordinators and providers each have their own access through the web app, and participants can use the iOS and Android apps.
Instead of a separate CRM, spreadsheet and email client, your participant management lives in the same system that processes the claims.
